Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmReflections At Valley Ranch<br>Rodeo Dr<br>Irving, TX<br><br>Overall Rating: 5 (out of 5)<br><br><strong>Review:</strong> I've lived in this complex about two years.It is relatively old for Valley Ranch, but is a great neighborhood.The complex is off MacArthur about two blocks, so there isn't a lot of traffic or road noise.Lots of families, but not too noisy.It's also within walking distance of the canals.If you don't mind the older feel, and bugs, it is a great place to live!Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmChaparral Creek<br>3701 N. O'connor Rd<br>Irving, TX<br><br>Overall Rating: 5 (out of 5)<br><br><strong>Review:</strong> This place is by far one of the best places I or my friends have lived.They are the largest floorplans in Las Colinas.There are no other complexes that even come close to the size for the great price.We have door to door trash pick-up three times a week, beautiful landscaping, low utility bills, great staff.The list goes on.Any time I go to the office for a package or just a simple question, Tanya, the manager, knows me by name and apartment number.The only thing I can think to complain about would be a few of the neighbors.NOT representative of the majority of them.There is just too much shady looking visitors at all hours of the night for me to feel really comfortable.But again, management wants us to let them know immeadiately if there are any problems.Any maintenece requests are fixed within 24 hours, most within a few hours of the call.Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmFoxborough Apartments<br>1402 Esters Rd<br>Irving, TX<br><br>Overall Rating: 2 (out of 5)<br><br><strong>Review:</strong> The property is ok but if you need to have a repair done good luck. It takes constant arrassment to get the repair done and sometimes can take up to a month to get the repair done.Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmRosemont<br>1100 Hidden Ridge Dr<br>Irving, TX<br><br>Overall Rating: 1 (out of 5)<br><br><strong>Review:</strong> Keeping in mind that we unwittingingly rented an apartment that catered to lower incomes once and the fact that the police were called constantly, I would still rate rosemont the worst place we have ever lived. THe staff is rude incompetent and unresponsive. We had a list of over 20 move in issues which we finally gave up on after we were locked out over night. (They double locked the front door and went out through the garage - the car with the garage door opener was in the garage (single car garage) and we came home at 11:30 and were unable to get into our apartment. To make it worse they forgot to set their service for emergencies that night so we ended up in a hotel which they refused to reimburse!!) THe water was a huge issue at least once a month we were informed it would be off all day and often 3 - 4 times a month is was off without notice. Try getting ready for work with no water!! They switched management 4 times (that I am aware of) during the year we lived there and the actual Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmThe Oaks At Hackberry Creek<br>6901 State Highway 161<br>Irving, TX<br><br>Overall Rating: 2 (out of 5)<br><br><strong>Review:</strong> The place was not very well maintained. It tooks the guys 3 week to come and do a pest control. Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmDakota Hill Apartments<br>7902 Macarthur Boulevard<br>Irving, TX<br><br>Overall Rating: 3 (out of 5)<br><br><strong>Review:</strong> Half of the members of the staff are extremly helpful and professional. The other half are lazy and incompetent. When I had to go to the office for any reason, I would either waiting for 20+ minutes before any employee even acknowledged my presence in the lobby or I would be help within a minute. My work orders were either resolved the next day after only 1 trip to the office or after several days with multiple trips to the office to complain. Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmVista Pointe At The Valley<br>701 Cowboys Parkway<br>Irving, TX<br><br>Overall Rating: 1 (out of 5)<br><br><strong>Review:</strong> I lived here over a course of two years.The first year we had a second floor apartment and soon found out why the couple living there before us broke their lease--the people upstairs had three kids and no parenting skills.They would throw tantrums and stomp and stomp on the floors.The whole ceiling above would vibrate.Management never did anything about it after several complaints.I threatened to move out but they convinced me to stay and they would move us to another apartment on the third floor.When our lease came up for renewal we knew we didn't want to renew there any longer so we gave our 30 days' notice and moved out.In the meantime, there had been a change of leasing agents and property manager.We cleaned up the place and even hired professional apartment cleaners to come do a move-out cleaning.The place was spotless.We thought we would get all of our deposits back--WRONG!!!The previous manager had embezzled company funds and with it most of the security deposits.It took over 6 months and several visits and phone calls for them to mail us our deposit.The stamp they used on the envelope cost more than the actual amount we received back.So, I would warn anyone about that place.GO SOMEWHERE ELSE!!!Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmCovington Creek<br>418/8 West Pioneer<br>Irving, TX<br><br>Overall Rating: 1 (out of 5)<br><br><strong>Review:</strong> Just about every week, cars are being broken into, wheels are being stolen from cars and left on blocks, apartments are being broken into, maintenance buildings are being broken into. The list goes on and on and continues to grow longer by the day.Mangement just recently turned over at this property yet again in February of 2005. (Third time in as many years.) With the current management, this property will sink to new lows. It already has.Try getting something fixed in your apartment or on this community. Its not going to happen. You won't even receive so much as a return phone call. The only thing the current manger, Tasha, is good at is making her office staff be the go between so she doesn't have to deal with irrate residents herself AND ignoring residents requests.She has no clue how to run an apartment community other than to run it straight into the ground.The community grounds look like a landfill and that is putting it mildly. There is trash every where because they don't schedule enough pick ups to accomodate the number of residents in this community. Trying to save a buck.Half of the maintenance crew cannot even speak English. So even if you are lucky enough to get a repair, good luck communicating with them unless you know Spanish. The maintenance crew has even makes use of all of the WalMart shopping carts that are left on property by the lower class clientel that this community caters to now. The maintenance crew uses the shopping carts to transport their tools and equipment around the property. FIRST CLASS ALL THE WAY HERE!They will rent to anyone who walks in the door with cash in their hands and they wonder why they have such issues of crime and people destroying the pool areas. Yes the low class people who are moving in to this community have now caused management to close the pools indefinitely because of vandelism.So consider yourself warned. You don't want to live here.Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmBenchmark<br>W. Country Club Dr.<br>Irving, TX<br><br>Overall Rating: 5 (out of 5)<br><br><strong>Review:</strong> I have lived at Benchmark Apartments for 3 years and I would never consider moving. The staff is wonderful & provide me with the best customer service. We have the best resident activities. Our grounds are nice & clean & well kept. Maintenance always takes care of my requests promptly. It is a nice & quiet community to live at & I will be staying for years to come. Thank you Benchmark Staff for making this my home.Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmBroadmoor Villas<br>5015 Courtside Dr<br>Irving, TX<br><br>Overall Rating: 1 (out of 5)<br><br><strong>Review:</strong> Don't rent here!!!!Look elsewhere first, these apartments are noisey lots of motorcycles that race in the middle of the night, a nosey and rude manager that has nothing better to do than to watch her tenents.Maintance, every maintance request is normal and there is really nothing he can do about it.They only have one maintance man and they might as well have none at all! Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmReserve At Las Brisas<br>4323 North Shore Drive<br>Irving, TX<br><br>Overall Rating: 1 (out of 5)<br><br><strong>Review:</strong> I did not live at these apartments but a friend of mine currently lives there.The apartment looks fine from the outside for a cheaper apartment community.My friends apartment had a bad roach problem and it took a while to get it under control.The parking in this place sucks!There are not enough parking spaces for the residents and their guests.They started a new policy on June 1st 2005 which requires all cars to have either a resident sticker or a visitor card.However, they don't have any signs telling the visitors.They leave that up to the residents.If they forget to tell their guests and you park on their property, the hired towing company will patrol the lot and tow any cars without the permit.If this happens to your friends, it will cost a minimum of $175 to get your car out of impound.Trust me I know.Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmAmli At Valley Ranch<br>430 Red River Trail<br>Irving, TX<br><br>Overall Rating: 2.33 (out of 5)<br><br><strong>Review:</strong> To begin, when we first moved in we were given one key (there are two of us in a two bedroom apartment) and told that we could stop by during business hours to pick up another key. It took 3 tries and 2 wrong keys to finally get the proper key. On one occasion when I went back to have a working key made, I was told that it would probably be easier to just go to Home Depot than to keep going back to the office until they got it right. This back and forth created a situation where my boyfriend and I were having to plan our entire day around each other for 3 days until we both had working keys. With my working full time as well as being a graduate student and him also having a demanding job - this was a difficult first few days on top of the move.

When we first moved into our apartment, it was filthy! I would not move out of an apartment and leave it that dirty - much less expect to move into one. There was at least and inch of dirt, leaves and bugs on top of our kitchen cabinets. It looked like they had been stored outside and recently installed. Everything was dirty and dingy - bathtub, walls, base boards, refrigerator, etc. All of this was noted on the "Too Be Fixed" sheet they gave us upon move in. In addition to the dirtiness of the apartment, our back door (a sliding door) would not lock unless there were two people there to lift and push the door. Not exactly a safe situation for myself who is often home alone. I truly doubt that our apartment even recieved a "walk-through" prior to us moving in. Despite mentioning all of this on the form they provided, it took multiple service requests and finally a call to the manager to get our apartment properly cleaned.

Unaware of the problems that we would have here, I referred my assistant to our apartments when she moved here from Austin. The office informed us that we would recieve a $50.00 Target gift card for referring her. It is literally no exaggeration to say that I stopped by the office at least 10 times and made 3 phone calls regarding the gift card. When I would stop by on the weekends the ladies in the office would tell me they knew nothing about it and I would have to come back Monday-Friday during regular business hours. Unfortunately, I work at least from 8am to 6pm Monday through Friday. She moved in February and we got it in June.

Perhaps the most disturbing issue has been our experience with the Emergency Service line. Our first experience was when we had water leaking into one of the bathrooms from the floor above. We called the emergency service number multiple times from 7PM until midnight when we went to bed. No one ever responded. So, I set my alarm to wake up early on Saturday, my only day to sleep in, to be at the front office when they opened to let them know that we had a leak. They did send someone to look at it and it was fixed the following day. Thank goodness the weight of the toilet from the 2nd floor did not get to be too much for the sopping wet ceiling - or we would have really had a problem. When I asked why we had not heard - I was told that the emergency pagers must not be working. Obviously!

On another occasion, our hot water heater began leaking at the seams. Again, we called the emergency line as it was flooding our laundry room. We called three times with no response. Luckily, this time I had a girl from the office cell phone number (as the office was already closed). I felt bad for calling her when she was out of the office but was very worried that our entire water heater was emptying out onto the floor. She had already left work but came back to call the maintenance man. Again, another example of what a superior asset she is to this property. The maintenance man did come to turn off the water and offered us a key to the "show" apartment so that we could shower and dress in the morning as we would not have hot water for the evening or next day. Although very inconvenient, I feel fortunate that we had a place to shower prior to work. When I called the manager the next day to inquire as to why no one called us, again, from the emergency line - I was told that they just received new pager systems and they must not be working.

We also have a leak in our kitchen that has caused the paint to begin bubbling of the wall. I got up on the cabinets and physically touched it and could see the liquid moving around between the paint and the wall. When they came to fix it, they just popped the water bubble, let the dirty water run down the wall and left me a note that there was not a leak. Now, the paint is peeling off the wall in huge sections. It really is quite beautiful!!!

Beyond this, we have a huge spider,roach, water bug an ant problem. I think the roaches have finally been taken care of since I have spent a fortune putting roach bait in every corner. The spiders are still in every corner. It is very frustrating to call the management to let them know we still have a roach problem and for them to repeatedly tell me -"They are not roaches - just water bugs." Believe it or not, I know the difference.

There are many other small issues not really worth mentioning that, along with these things have just built up to be a lot of frustration. Overall, the service - again with exception of Jennifer - is atrocious! The ladies in the office are far from professional and far from helpful. I truly feel it is a hassel living here. There is always something broken - something leaking - something wrong that I am just too busy to deal with it or just don't feel like be made to felt like I am "bothering" them.

My experience at this property has been a horrible experience. I will neither renew my lease or refer this property to anyone! I am truly counting the days until my lease is up and we can move into an apartment that is clean, well-maintained and the staff genuinly cares about its tenants. I would relish the thought of being able to end my lease here and move on.

Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments http://www.rentersparadise.com/apartment-ratings/tx-irving.htmBurn Brae Apartments<br>4200 W. Northgate Dr.<br>Irving, TX<br><br>Overall Rating: 5 (out of 5)<br><br><strong>Review:</strong> I cannot say enough wonderful things about the people that run this place! These are older apartments and very near an airport, but they are very well maintained.You call in a complaint and it is handled the same day! I have lived in apartments all over Irving and this is a first for me.

Wed, 27 Jul 2005 01:57:11 CSTIrving Apartment ReviewsApartment ReviewsApartment RatingsIrving Apartment RatingsIrving Apartments